ABOUT US

Established in 1989, The Neighbourhood Hub services the Mackay Region, as the leading locally based neighbourhood centre. Bringing resources and partners together to provide a range of services, facilities, community activities and events connecting with community and responding to the demands of identified unmet need.

OUR VISION

A connected, empowered and resilient Community.

OUR COMMITMENT 

We are a trusted partner of choice with a shared understanding of community leadership and collective impact.

As a locally based innovative neighbourhood hub, we are connected and accessible for children, youth, families and culturally diverse members of our community. We provide information and referral to all who need our support. Our responsive programs and events build capability through a strengths-based community development approach.

Our goal is to build resilience and capacity in our local Mackay community enabling the community to support and empower each other.

EMERGENCY RELIEF

MULTICULTURAL COMMUNITY PROGRAM

FAMILY SUPPORT PROGRAM

DRIVERS EDUCATION

OUR PRIORITIES

Profile

We are recognised for our inclusive and innovative team. Out of the box creativity and continuous improvement is encouraged through leadership, collaboration and support of staff, volunteers and partners.

Promotion 

We have a strong digital and social media presence that provides awareness and accessibility to the community promoting our events and services, including outreach and online delivery.

Partners

Our presence is sought out and recognised as a key partner at community events. Strong partnerships formed are aligned with shared values that deliver collective impact to achieve our vision.

OUR PROGRAMS

Programs developed and delivered are responsive to community need and are led to build capacity and capability. We remain flexible and recognise the everchanging individuals and neighbourhoods we work with.

We develop community led initiatives, partnership’s and programs with a commitment to the following underpinning values:

  1. Sustainable – we responsibly manage our organisation for the community of the future.
  2. Inclusive – we welcome and work with all members of our diverse community.
  3. Innovative – we deliver events and programs with creative and original passion.
  4. Compassionate – we engage community with kindness and understanding.

Click the links below to view our Privacy Statement, Leadership Structure, Client Services Charter and Complaints Summary.

D004A – Privacy Statement Website

D003A – Client Service Charter v.3

D005B – Complaints Summary for Website v.2

FIND OUT HOW YOU CAN HELP!

If you would like more information about us, have a suggestion, would like to tell us about a need in your community or connect with a particular community group please give us a call on 4957 2626 or contact us here.

CONTACT US